Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.
Click on session titles for full session descriptions. All times noted are in PT.
Pete Khanna (CEO, TeamSupport)
Location: Marquee Ballroom, Solution Spotlight Stage
Date: Thursday, May 19
Time: 2:20 pm - 2:40 pm
Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Expo Hall Only Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!
Session Type: Sponsored Session
Vault Recording: TBD
Every B2B company shares the vision of “creating customers for life,” and with good reason. Customers are the lifeblood of any business: they spark the creativity necessary for innovation, fuel growth, and are a significant source of dependable revenue. Yet all too often the customer experience is unprioritized, fragmented, and transactional, resulting in dissatisfied customers that churn instead of becoming your most reliable “pipeline.” In this Solution Spotlight, Pete Khanna will discuss three steps to transform your customer relationships so that churn is reduced, revenue is increased, and you have happier customers