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Support World Live

SupportWorld Live

Covering the full spectrum of topics impacting the service and support industry and its people, SupportWorld Live gives you a week's worth of content - surrounded by a vibrant, welcoming community - to solely focus on delivering smarter service and better business outcomes.

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AI-enabled enterprise workflows: Smarter ITSM Is Just the Beginning – An Exclusive Look at SymphonyAI and the Summit Service Management Platform

Jason Yeary  (Senior Solutions Consultant, SymphonyAI Summit)

Nate Riley  (Enterprise Sales Executive, SymphonyAI Summit)

Location: Premier Ballroom - Solution Spotlight on EXPO Floor

Date: Wednesday, May 3

Time: 2:40 pm - 3:00 pm

Pass Type: 2-day Training + Standard Conference, 2-day Training + Standard Executive Connections Conference Pass, 3-day Training + Standard Conference, 3-day Training + Standard Executive Connections Conference Pass, Expo Hall Only Pass, Premium Conference Pass, Premium Executive Connections Conference Pass, Standard Conference Pass, Standard Executive Connections Conference Pass

Session Type: Solution Spotlight

Vault Recording: TBD

Audience Level: All

SymphonyAI is the world's largest enterprise AI SaaS company. SymphonyAI has over 3,000 employees in 26 countries.

Automated, AI-enabled ITSM is just the beginning. See the SymphonyAI Summit Service Management platform and conversational AI at SupportWorld Live! Summit’s offerings will enable your enterprise to:

  • Simplify work. SymphonyAI Summit is easy to implement, easy to manage, and easy to use. Enjoy simplified rollouts to make it easy for teams to use new services. Leverage ever-smarter automation to improve first-call resolution and MTTR.
  • Deliver delightful experiences Conversational AI creates a satisfying and frictionless experience for your employees.
  • Increase productivity and achieve a faster time to value leveraging the low-code environment that is easy for your team to manage through configuration and not labor-intensive to customize.


Enterprise-class, low-code, and a simple user experience. What more could you ask for? You won’t want to miss this exclusive session!