Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.
Click on session titles for full session descriptions. All times noted are in PT.
Jenn Lim (CEO, Delivering Happiness)
Location: Grand Ballroom
Date: Wednesday, May 18
Time: 9:10 am - 10:00 am
Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!
Session Type: Keynote
Vault Recording: TBD
Audience Level: All
Drawn from the latest research and best practices, Jenn Lim explains why the modern workplace needs to think beyond happiness to get tangible results. In this keynote, Jenn will inspire you to get back to your core and live a purposeful life – at home and at work. Learn how you can adapt to unknowns by applying purpose, values, and behaviors to navigate the future of work; how to create “people ecosystems” that cultivate happiness, embrace wholeness, and nurture new ways to be and feel more human at work; and how to tend to your garden as you build greenhouses where others’ gardens can grow and flourish. She’ll answer the crucial questions of our time – “What’s in it for me?” and “What’s in it for all?” – and she’ll give you the secret to how prioritizing purpose, profit, positivity, and people can change the world. (Spoiler: It’s starts with you!)