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CANCELLED: Session 105: Modernizing Team Structure in a Customer-Centric World

Michael Pacitti  (Head of Technical Services, National Veterinary Associates (NVA))

Location: Seminole

Date: Tuesday, November 9

Time: 10:15am - 11:15am

Pass Type: 2-day Training + Standard Conference, 3-day Training + Standard Conference, Premium Conference, Standard Conference - Get your pass now!

Track: Pursuing Service Excellence

Session Type: Case Study

Vault Recording: TBD

Audience Level: Intermediate/Advanced

Come learn about the innovative way that National Veterinary Associates (NVA) is supporting their employees' technical support needs in over 1,000 locations around the world. In this session, you'll learn how NVA drew inspiration from customer-facing call centers to transition from a transactional help desk model into focused regional "care teams." Discover how you can transform your support team to meet the expectations of a customer-centric world.