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SupportWorld Live - Schedule Viewer

Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.

Click on session titles for full session descriptions. All times noted are in PT.

Crafting an Exceptional Employee Onboarding Experience Across Work Models

Jendra John  (Marketing Analyst, Manage Engine)

Location: Marquee Ballroom, Solution Spotlight Stage

Date: Thursday, May 19

Time: 1:20 pm - 1:40 pm

Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Expo Hall Only Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!

Session Type: Sponsored Session

Vault Recording: TBD

Digital and hybrid workspaces have become the norm across organizations. IT and business teams now have to redesign their service delivery practices to ensure maximum service availability and easy service accessibility, irrespective of where they choose to work from. This starts with delivering a seamless onboarding experience for all stakeholders involved: new joinees, hiring managers, and the service delivery teams, including IT, HR, and facilities. To achieve this, ITSM teams have to take a remote-first approach over conventional onboarding practices. In this session, Jendra John will present a unified, multi-departmental employee onboarding workflow and showcase how it can be implemented with ServiceDesk Plus, the unified service management platform from ManageEngine.