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Does Self-Service Really Make You Employee- and Customer-Centric? Let’s Put It to An Extreme Test

Sarah Lahav  (CEO, SysAid)

Lauren Root  (Knowledge Base Administrator, Assembly Legal)

Location: Heritage Park

Date: Tuesday, November 9

Time: 7:30am - 8:15am

Pass Type: 2-day Training + Standard Conference, 3-day Training + Standard Conference, Exhibit Hall Only, Premium Conference, Standard Conference - Get your pass now!

Track: Breakfast Briefing

Session Type: Sponsored Session

Vault Recording: TBD

Join Sarah Lahav of SysAid and Lauren Root of Assembly Legal for breakfast when they will answer the question of whether self-service can transform your approach to end-users. Sarah will discuss SysAid’s vision for self-service automation as part of the delivery of ITSM in the Digital Workspace. Lauren will then share a fascinating story of how Assembly Legal used self-service to successfully launch their platform, Needles Neos. It’s not an IT story, but it’s a story for everyone in IT.

Takeaway

Join Sarah Lahav of SysAid and Lauren Root of Assembly Legal for breakfast when they will answer the question of whether self-service can transform your approach to end-users. Sarah will discuss SysAid’s vision for self-service automation as part of the delivery of ITSM in the Digital Workspace. Lauren will then share a fascinating story of how Assembly Legal used self-service to successfully launch their platform, Needles Neos. It’s not an IT story, but it’s a story for everyone in IT.