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SupportWorld Live - Schedule Viewer

Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.

Click on session titles for full session descriptions. All times noted are in PT.

Future-Proof the Enterprise Through Automation While Empowering Employees

Keith O'Kelly  (Chief Revenue Officer, IFS Assyst)

Location: Grand Ballroom

Date: Wednesday, May 18

Time: 8:50 am - 9:10 am

Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!

Session Type: Keynote

Vault Recording: TBD

Audience Level: All

The workplace is still changing at a rapid pace, as it has over the past 2+ years. Automating routine processes is the key to maintaining employee engagement and freeing up time to be more strategic and proactive. Leaders have recognized that their organizations need cohesive applications that seamlessly run throughout the business and tie into existing platforms while reducing cost. Empowered staff are more inclined to delight customers at every touchpoint when technology simplifies work, bringing the true moment of service throughout the organization to fruition. Learn how Wyndham Hotels, Hennepin County, and other organizations have overcome these obstacles and achieved their objectives.