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SupportWorld Live - Schedule Viewer

Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.

Click on session titles for full session descriptions. All times noted are in PT.

Harnessing AI and Service Automation to Streamline Your Service Desk Processes

Jason Yeary  (Senior Solutions Consultant , Symphony SummitAI)

Location: Marquee Ballroom, Solution Spotlight Stage

Date: Thursday, May 19

Time: 1:50 pm - 2:10 pm

Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Expo Hall Only Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!

Session Type: Sponsored Session

Vault Recording: TBD

Discover how Symphony SummitAI can help you streamline your service desk processes using Service Automation and CINDE. Service Automation leverages multiple scripting languages, such as PowerShell, Python, Perl, VBScript, bash, and batch, to automate processes in your environment (e.g., creating/deleting a user or mailbox, spinning up a new VM, installing software, adjusting user access). CINDE, SummitAI’s AI-powered digital agent, transforms your customers’ experiences by resolving most incoming issues automatically. CINDE responds to incoming tickets with intelligence-personalized messages, giving your agents more time to focus on high-impact work. The AI-powered digital agent understands the context in which a user’s intent is expressed and uses machine learning to determine the next best course of action. As a result, a minimum of 30% of service requests are resolved automatically, and the service desk intelligence feature enables automatic routing to the correct analyst based on historical records.