Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.
Click on session titles for full session descriptions. All times noted are in PT.
Ken Adamson (Sr. Project Manager, Matrix42)
Andrei Tchouvelev (VP, Strategic Alliances and Business Development, Matrix42)
Location: Grand Ballroom 122
Date: Wednesday, May 18
Time: 12:45 pm - 1:30 pm
Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!
Session Type: Sponsored Session
Vault Recording: TBD
Infrastructure forensics are essential, like oxygen – everybody needs it!
In this session, you will learn why Infrastructure Forensics is essential for successful change control, problem resolution, and uninterrupted service delivery.