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SupportWorld Live - Schedule Viewer

Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.

Click on session titles for full session descriptions. All times noted are in PT.

ITSM - The Secret Behind Every Great IT Pro

Sean Sebring  (Sales Engineer, SolarWinds)

Location: Marquee Ballroom, Solution Spotlight Stage

Date: Wednesday, May 18

Time: 6:20 pm - 6:40 pm

Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Expo Hall Only Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!

Session Type: Sponsored Session

Vault Recording: TBD

IT Service Management (ITSM) and Enterprise Service Management (ESM) are key tools to eliminating barriers in the workplace. SolarWinds defines ITSM as the set of processes and activities involved in planning, designing, delivering, managing, and maintaining IT services. ITSM ensures the appropriate people, technology, and processes are in play to strategically optimize service delivery, improve business processes, and enhance user experiences.

It’s also the secret to your success.

In this session, participants will learn how to:

  • Simplify departmental tasks by optimizing productivity and efficiency
  • Better connect with employees by providing value throughout your organization
  • Help drive business productivity with a single platform using an intuitive ITSM toolset

You’ll leave this session with strategies to consistently deliver value throughout your entire organization in today’s dynamic workplace.