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SupportWorld Live

Covering the full spectrum of topics impacting the service and support industry and its people, SupportWorld Live gives you a week's worth of content - surrounded by a vibrant, welcoming community - to solely focus on delivering smarter service and better business outcomes.

Lunch & Learn: Generative AI in Service Desk: ChatGPT-like Service Desk Experience

Manish Sharma  (Co-Founder, COO,

Location: Premier Ballroom 318

Date: Wednesday, May 3

Time: 12:45 pm - 1:30 pm

Pass Type: 2-day Training + Standard Conference, 2-day Training + Standard Executive Connections Conference Pass, 3-day Training + Standard Conference, 3-day Training + Standard Executive Connections Conference Pass, Premium Conference Pass, Premium Executive Connections Conference Pass, Standard Conference Pass, Standard Executive Connections Conference Pass

Session Type: Lunch & Learn

Vault Recording: TBD

Audience Level: All has launched a revolutionary feature that incorporates Generative AI into service desk. uses classical and generative AI models and other propreitary technologies to bring comprehensive knowledge coverage for most IT Service desks. Our technology can also ingest organizational documents and start providing answers on basis of those documents instantaneously.