Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.
Click on session titles for full session descriptions. All times noted are in PT.
Randy Celaya (President and Founder, The Coaching Bridge)
Location: Grand Ballroom 106
Date: Tuesday, May 17
Time: 8:30 am - 3:30 pm
Pass Type: 3-day Training + Standard Conference Pass, 3-day Training Only - Get your pass now!
Session Type: Pre-Conference Training
Vault Recording: Not Recorded
Audience Level: Advanced
This workshop focuses on the development and execution of strategic plans that will take the organization to the next level. Participants discover how to improve and communicate their value, focus on results, manage customer perceptions, and identify the processes and procedures that are necessary for success.
If you're a seasoned technical service and support leader who's responsible for an organization's overall service delivery and provide strategic direction, financial accountability, and performance reporting, this workshop is for you!