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SupportWorld Live

Covering the full spectrum of topics impacting the service and support industry and its people, SupportWorld Live gives you a week's worth of content - surrounded by a vibrant, welcoming community - to solely focus on delivering smarter service and better business outcomes.

Pre-11: The Keys to Transformational Leadership

NJ Robinson  (President, Hi-Tech Leadership)

Location: Room 353-354

Date: Tuesday, May 2

Time: 8:30 am - 3:30 pm

Pass Type: Premium Conference Pass

Track : Evolving the Customer and Employee Experience, Leading World-Class Teams

Session Type: Workshop

Vault Recording: TBD

Audience Level: Intermediate

There's plenty of information out there on leadership traits, actions, and characteristics but most are directed at the generic leader. Few are directed towards transformational leaders. This workshop is a deep dive into transformational leadership, from the qualities and the behaviors of transformational leaders to how other leadership styles compliment this approach. Participants will learn about how transformational leadership benefits IT professionals and walk away with the confidence to lead transformative change, create transformative teams, and cast a transformative vision.

Pre-registration is required to participate in this workshop. Contact HDI[email protected] to inquire about a Premium conference pass.