Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.
Click on session titles for full session descriptions. All times noted are in PT.
Patti Blackstaffe (CEO, GlobalSway)
Kathy Veldboom (Service Management Specialist, Self Employed)
Location: Grand Ballroom 112
Date: Tuesday, May 17
Time: 8:30 am - 3:30 pm
Pass Type: Premium Conference Pass - Get your pass now!
Track : Leading World-Class Teams, Maximizing People, Culture, and Performance
Session Type: Workshop
Vault Recording: TBD
Audience Level: All
Not all teams are alike: some deliver phenomenal results, while others fail to meet expectations. Any high-performing team needs a few key foundational attributes to succeed and deliver outstanding outcomes. In this workshop, Patti Blackstaffe and Kathy Veldboom will walk participants through the seven foundations of high-performing teams, provide worksheets to reflect on your own teams performance, and leave you with clear actions you can take with your team when you return to the office.