CC Expo is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

SupportWorld Live - Schedule Viewer

Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.

Click on session titles for full session descriptions. All times noted are in PT.

Pre-12: Great Expectations: The Foundations of a High-Performing Team

Patti Blackstaffe  (CEO, GlobalSway)

Kathy Veldboom  (Service Management Specialist, Self Employed)

Location: Grand Ballroom 112

Date: Tuesday, May 17

Time: 8:30 am - 3:30 pm

Pass Type: Premium Conference Pass - Get your pass now!

Track : Leading World-Class Teams, Maximizing People, Culture, and Performance

Session Type: Workshop

Vault Recording: TBD

Audience Level: All

Not all teams are alike: some deliver phenomenal results, while others fail to meet expectations. Any high-performing team needs a few key foundational attributes to succeed and deliver outstanding outcomes. In this workshop, Patti Blackstaffe and Kathy Veldboom will walk participants through the seven foundations of high-performing teams, provide worksheets to reflect on your own teams performance, and leave you with clear actions you can take with your team when you return to the office.