CC Expo is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

SupportWorld Live - Schedule Viewer

Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.

Click on session titles for full session descriptions. All times noted are in PT.

Pre-13: Rubber Ducks and Dump Trucks: Giving It All Away

Kirk Weisler  (Chief Morale Officer, TEAM DYNAMICS LLD)

Location: Grand Ballroom 114

Date: Tuesday, May 17

Time: 8:30 am - 3:30 pm

Pass Type: Premium Conference Pass - Get your pass now!

Track : Maximizing People, Culture, and Performance, Leading World-Class Teams

Session Type: Workshop

Vault Recording: TBD

What if you could take all of the most helpful and actionable insights you have been given in your life on how to build teams, strengthen culture, and become a better leader...and pay it forward?

Do you know what they would be? Well, Kirk Weisler does, and in this workshop, he intends to dump a truck-load of acquired actionable insights, activities, and rubber ducks into a very fast, fun and inspiring day. This may be the most useful, relevant, actionable, and inspiring session of the conference. (And you’ll get a rubber duck!)

You’ll leave this session with:

  • 10 team-builders for in-person and remote teams
  • 10 best books for leadership readership
  • Story strategies – using stories as strategic tools to inspire and shape culture
  • Cool ideas and new friends!

Finally, paraphrasing Pedro from Napoleon Dynamite, “If you attend this workshop, ALL OF YOUR WILDEST DREAMS WILL COME TRUE!”