CC Expo is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

SupportWorld Live

Covering the full spectrum of topics impacting the service and support industry and its people, SupportWorld Live gives you a week's worth of content - surrounded by a vibrant, welcoming community - to solely focus on delivering smarter service and better business outcomes.

Pre-14: Executive Connections Workshop - Case Study Overview: The Shifting Landscape and The Future of Work

Patti Blackstaffe  (Executive Connections Workshop Lead/Speaker, Global Sway)

Rosalia Hajek  (Executive Connections - Featured Speaker, MGM Resorts International®)

Date: Tuesday, May 2

Time: 8:30 am - 3:30 pm

Pass Type: Premium Executive Connections Conference Pass

Session Type: Workshop

Vault Recording: TBD

Audience Level: Advanced

Executive Connections is back by popular demand! This four-day “event within an event” is designed to provide senior-level professionals with exclusive networking opportunities and a VIP experience to remember. And this year’s program has been re-engineered to provide more value than ever before!

The program will kickoff with this intensive one-day workshops. Led by highly rated executive coach and leadership expert Patti Blackstaffe, it will focus on the Future of Work and feature executive insights plus an interactive case study activity with Rosalia Hajek, a top IT executive with the MGM Resorts Group.

Executive Connections includes all relevant Standard Conference Pass benefits plus:

  • Access to the one-day Executive Connections workshop featuring leadership and strategy programming plus a hands-on case study*
  • Exclusive programming designed to deliver maximum value to senior-level professionals
  • Up-close-and-personal interaction with keynote speakers Matthew Luhn and Sara Ross
  • Facilitated networking at exclusive breakfasts and lunches
  • Dedicated lounge and networking space that will be available throughout the week during show hours
  • Invitation to HDI’s VIP reception for speakers, the HDI Strategic Advisory Board, and other senior-level attendees
  • Access to premium, reserved seating at all general sessions

Invest in your growth as an IT leader and access the people and insights driving this industry forward. Must qualify to attend.

As part of the Executive Connections program, you will join an interactive and engaging case study as MGM Resorts International's Rosalia Hajek, Business Information Security Officer, shares an in-depth overview of her company's challenges in tackling its security touchpoint scheme. Roll up your sleeves as we dissect this case study and identify relevant considerations about managing a role-based access control strategy.

With the complexity of the digital work environment, impacted by the breathtaking advancements of technology and distributed work, a core challenge is providing secure access to employees and customers. This complexity is especially true for MGM Resorts International, operating twenty-one resort locations and various business subsidiaries. To address the service and support needs of a large international, diverse, and distributed environment and reduce vulnerabilities, they reduced the complexity of their access challenge by tackling their security touchpoint scheme.

This is a unique opportunity to dig into a global market leader’s real challenges and advance your leadership thinking about how to tackle complexity and rollout new strategies effectively.

* You must register for a Premium Executive Connections Pass to participate in the one-day workshop.