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SupportWorld Live - Schedule Viewer

Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.

Click on session titles for full session descriptions. All times noted are in PT.

Pre-15: Leadership Gold

NJ Robinson  (President, Hi-Tech Leadership)

Location: Vista Ballroom 205

Date: Tuesday, May 17

Time: 8:30 am - 3:30 pm

Pass Type: Premium Conference Pass - Get your pass now!

Track : Leading World-Class Teams, Maximizing People, Culture, and Performance

Session Type: Workshop

Vault Recording: TBD

Audience Level: All

Growing as a leader maximizes your talents, leverages your relationships, and magnifies your successes. In this workshop, we'll cut to the heart of what it takes to attain influence and to lead with excellence. N.J. Robinson will combine his 20+ years of IT leadership experience with the lessons from Dr. John C Maxwell's book Leadership Gold and spin them into an interactive, entertaining, and growth-focused workshop, with guidance and tips participants can take back to work and put into practice immediately. This workshop will help you increase your leadership capacity, organizational influence, employee engagement, and other important skills the most impactful leaders possess.


Participants will learn how to:

  • Recognize and leverage employee talents
  • Develop or grow their team leadership skills
  • Improve employee engagement