Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.
Click on session titles for full session descriptions. All times noted are in PT.
Ric Mims (Solutions Director, SDI Presence)
Location: Grand Ballroom 108
Date: Tuesday, May 17
Time: 8:30 am - 3:30 pm
Pass Type: 3-day Training + Standard Conference Pass, 3-day Training Only - Get your pass now!
Session Type: Pre-Conference Training
Vault Recording: TBD
Audience Level: Advanced
Desktop support involves more than just supporting desktops. It includes support for laptops, notebooks, PDAs, printers, and just about anything for which the company plans to provide face-to-face or deskside support. The desktop support manager is responsible for executing the operational and tactical plans of deskside support, while satisfying customer and business needs.
Designed for both new and experienced desktop support managers, this course helps desktop support managers satisfy operational demands and build a support center that aligns with the organization, adds value to the business, and delivers on its commitments. So, if you're an experienced technical support professional who manages the day-to-day functions of a desktop support operation, and if you're seeking to master critical performance and customer service strategies, this workshop is for you!
Participants will learn about: