Greg Sanker (Owner, ITSM Transition)
Location: Harmony A/B
Date: Saturday, November 6
Time: 8:30am - 5:00pm
Pass Type: 3-day Training + Standard Conference, 3-day Training Only - Get your pass now!
Track: 3-Day Preconference Training
Session Type: Training
Vault Recording: TBD
ITIL 4 is built on the established core of best practice in the ITIL guidance. It provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL 4 also provides a holistic end-to-end picture that integrates frameworks like Lean IT, Agile, and DevOps. The course includes a case study that will help participants understand and experience the ITIL guiding principles, service value, and practices through real-world challenges and opportunities.
At the end of this course, participants will understand: