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Pre-5: ITIL® 4 Foundation

Greg Sanker  (Owner, ITSM Transition)

Location: Harmony A/B

Date: Monday, November 8

Time: 8:30am - 3:30pm

Pass Type: 3-day Training + Standard Conference, 3-day Training Only - Get your pass now!

Track: 3-Day Preconference Training

Session Type: Training

Vault Recording: TBD

ITIL 4 is built on the established core of best practice in the ITIL guidance. It provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL 4 also provides a holistic end-to-end picture that integrates frameworks like Lean IT, Agile, and DevOps. The course includes a case study that will help participants understand and experience the ITIL guiding principles, service value, and practices through real-world challenges and opportunities.

At the end of this course, participants will understand:

  • The key concepts of ITIL service management and continual improvement
  • How ITIL guiding principles can help an organization to adopt and adapt ITIL service management
  • The purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect