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SupportWorld Live

Covering the full spectrum of topics impacting the service and support industry and its people, SupportWorld Live gives you a week's worth of content - surrounded by a vibrant, welcoming community - to solely focus on delivering smarter service and better business outcomes.

Pre-5: ITIL4 Foundation

Greg Sanker  (HDI Business Associate and Owner, ITSMTransition)

Location: Cedar Ballroom 253

Date: Monday, May 1

Time: 8:30 am - 5:00 pm

Pass Type: 3-day Training + Standard Conference, 3-day Training + Standard Executive Connections Conference Pass, 3-day Training Only

Session Type: Training

Vault Recording: TBD

Audience Level: Intermediate/Advanced

ITIL4 is built on the established core of best practices in the ITIL guidance. It provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps. The course includes a case study that will help participants understand and experience the ITIL guiding principles, service value, and practices through real-world challenges and opportunities.

If you're an IT professional who wants an understanding of the service lifecycle and processes, or if you're actively involved in supporting services and want a better understanding of ITSM best practices, this workshop is for you!

What You'll Learn
  • The key concepts of ITIL, service management, and continual improvement
  • How ITIL guiding principles can help an organization to adopt and adapt ITIL service management
  • The purpose and components of the ITIL service value system, the activities of the service value chain, and how they interconnect

Pre-registration is required to participate in this training. Contact [email protected] to inquire about a Training + Standard conference pass bundle.