Greg Sanker (HDI Business Associate and Owner, ITSMTransition)
Location: Cedar Ballroom 253
Date: Tuesday, May 2
Time: 8:30 am - 3:30 pm
3-day Training + Standard Conference, 3-day Training + Standard Executive Connections Conference Pass, 3-day Training Only
Vault Recording: TBD
Audience Level: Intermediate/Advanced
ITIL4 is built on the established core of best practices in the ITIL guidance. It provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps. The course includes a case study that will help participants understand and experience the ITIL guiding principles, service value, and practices through real-world challenges and opportunities.
If you're an IT professional who wants an understanding of the service lifecycle and processes, or if you're actively involved in supporting services and want a better understanding of ITSM best practices, this workshop is for you!
What You'll Learn
- The key concepts of ITIL, service management, and continual improvement
- How ITIL guiding principles can help an organization to adopt and adapt ITIL service management
- The purpose and components of the ITIL service value system, the activities of the service value chain, and how they interconnect
Pre-registration is required to participate in this training. Contact [email protected] to inquire about a Training + Standard conference pass bundle.