Rebecca Gibson (Consultant, Gibson Learning and Performance)
Date: Monday, November 8
Time: 8:30am - 3:30pm
Pass Type: 2-day Training + Standard Conference, 2-day Training Only - Get your pass now!
Track: 2-Day Preconference Training
Session Type: Training
Vault Recording: TBD
The support center team lead serves as the communication link between the team and the manager as well as the first point of internal escalation for the customer. In this workshop, participants will learn how to deliver exceptional customer support, promote process improvement, coach for success, and take charge of a team’s day-to-day operational activities. This course is designed for support professionals who need to develop fundamental management and leadership skills.
You'll learn about: