Rae Ann Bruno (HDI Business Associate and President, Business Solutions Training, INc.)
Location: Cedar Ballroom 254
Date: Sunday, April 30
Time: 8:30 am - 5:00 pm
3-day Training + Standard Conference, 3-day Training + Standard Executive Connections Conference Pass, 3-day Training Only
Vault Recording: TBD
Audience Level: Intermediate/Advanced
Since 2000, our economy has shifted from an economy based on providing and managing services to one that offers experiences that matter to people. A new generation of experience-dominant companies has emerged, like Apple, Tesla, Google, and Facebook, replacing service-dominant companies.
This course is a first step toward building a career in this experience economy. Learn best practices for embracing experience management, articulating the value of an experience-based culture, and building an employee-focused, experience-forward organization. Walk away with a full understanding of the Experience Optimization Framework and the know-how to compose, propose, and scope an experience management project or program. Join us and start your journey toward becoming an ambassador for experience management.
Pre-registration is required to participate in this training. Contact [email protected] to inquire about a Training + Standard conference pass bundle.