Josh Streets (HDI Business Associate and Founder, Scoreboard Group)
Location: Cedar Ballroom 261-262
Date: Tuesday, May 2
Time: 8:30 am - 3:30 pm
2-day Training + Standard Conference, 2-day Training + Standard Executive Connections Conference Pass, 2-day Training Only
Vault Recording: TBD
Audience Level: Fundamental/Intermediate
Transform your organizationâ€™s service experience at all levels by improving your teamâ€™s knowledge surrounding artificial intelligence (AI) and automation!
In recent years, leading companies have created or accelerated their strategies to gain efficiency and effectiveness in their support organization using AI and automation. In this course, you will learn about the core concepts of AI and automation, how to align it with your support model and service level commitments, how to build a case for funding, how to design the right architecture, and how to deliver measurable results that transform your organization.
You will leave this workshop with a refreshed sense of what the support organization of tomorrow will look like, including best practices, real examples, and a structured plan for moving your strategies forward. Whether you have a mature roadmap or youâ€™re just getting started, this course is for you.
Pre-registration is required to participate in this training. Contact [email protected] to inquire about a Training + Standard conference pass bundle.