Covering the full spectrum of topics impacting the service and support industry and its people, SupportWorld Live gives you a week's worth of content - surrounded by a vibrant, welcoming community - to solely focus on delivering smarter service and better business outcomes.
Tom Wilk (Consultant & Coach, Wilk Consulting Group)
Date: Tuesday, May 2
Time: 8:30 am - 3:30 pm
Pass Type: Premium Conference Pass
Track : Evolving the Customer and Employee Experience, Leading World-Class Teams
Session Type: Workshop
Vault Recording: TBD
Audience Level: All
During this workshop, Tom Wilk will share the essentials of an exceptional employee experience: tools, tips, and processes. Build or enhance your skills with hands-on activities for one-on-one meetings, performance evaluations, and performance improvement plans, learn how to write SMART goals with your employees and not for them, and discover how to handle difficult conversations and turn them into a positive experiences for both you and your employees. Walking out of this workshop, you will be more confident in your ability to improve your employees' performance, enhance their careers, and support their career growth.
Pre-registration is required to participate in this workshop. Contact [email protected] to inquire about a Premium conference pass.