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SupportWorld Live Schedule 2024

HDI's SupportWorld Live provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this conference is sure to educate and inspire you.

You can find specific sessions by checking the conference tracks and/or conference pass types on the left hand side below. Check back frequently, information is added weekly! Click on session titles for full session descriptions. All times noted are in MST.

Pre-9: The Essentials of an Exceptional Employee Experience

Thomas Wilk  (Leadership Coach, Wilk Consulting Group)

Date: Monday, April 29

Time: 8:30 am - 3:30 pm

Pass Type: VIP Access Conference Pass - Get your pass now!

Track : Evolving the Customer and Employee Experience, Leading World-Class Teams

Session Type: Workshop

Vault Recording: TBD

Audience Level: All

During this workshop Tom will share with you tools, tips, and processes you can use when working with employees to promote a great employee experience. You will have the opportunity to learn or enhance your skills with hands on activities for one-on-one meetings, performance evaluations, and performance improvement plans. All of these will be tied in with learning how to write SMART goals with your employees and not for them. We will discuss how to handle difficult conversations and turn them into a positive experience for both you and your employees. The focus is to help managers and leaders work with their employees to improve their performance, enhance their careers, and provide career growth so they can have a great employee experience.


This workshop will provide the audience with ideas on using templates for one-one-meetings, performance evaluations and performance improvement plans. We will focus on SMART goals and how to use them to provide effective and clear expectations.

The participants will have a better understanding of the difference between the tools described above and when and how to use them. They will also go home with ideas and tools to try in their environment.