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SupportWorld Live

Covering the full spectrum of topics impacting the service and support industry and its people, SupportWorld Live gives you a week's worth of content - surrounded by a vibrant, welcoming community - to solely focus on delivering smarter service and better business outcomes.

Session 101: Onboarding: The Journey Begins Before It Starts

Adam Hohbein  (IT Support Center Manager, Ameritas)

Chris Eder  (Technology Support Manager, IGS Energy)

Beth Jacobsen  (Workforce Optimization Program Manager, SAP Concur)

Aaron Settepanella  (Production Support Manager, Star Leasing Company)

Location: Room 350-351

Date: Wednesday, May 3

Time: 10:15 am - 11:15 am

Pass Type: 2-day Training + Standard Conference, 2-day Training + Standard Executive Connections Conference Pass, 3-day Training + Standard Conference, 3-day Training + Standard Executive Connections Conference Pass, Premium Conference Pass, Premium Executive Connections Conference Pass, Standard Conference Pass, Standard Executive Connections Conference Pass

Track : Evolving the Customer and Employee Experience, Modernizing Service Management

Session Type: Panel Discussion

Vault Recording: TBD

Audience Level: All

In a world where things seem to be changing every day, one thing will always remain steady and true for every organization on the planet, without exception: employee experience matters. If an organization is to take employee experience seriously, they must take it seriously not just after someone is productive or has their feet on the ground but from the very beginning, before that employee even starts with the organization.

Onboarding is a critical time where organizations get to set the tone. The onboarding process can have a lot of moving pieces but it's critical to kicking the employee experience off on the right foot. In this interactive panel discussion, featuring leaders and practitioners from the HDI local chapter community, learn how you can ace the onboarding experience and start your new employees' journey off right.