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SupportWorld Live - Schedule Viewer

Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.

Click on session titles for full session descriptions. All times noted are in PT.

Session 101: The Importance of Being a Servant Leader

Pete McGarahan  (Senior Director, Workplace and Collaboration Services, First American Financial)

Doug Tedder  (Principal, Tedder Consulting LLC)

Anthony Orr  (Solution Director, ITSM, SDI Presence)

Monica Morrison  (Director, IT Delivery, Marriott International)

Ric Mims  (Solutions Director, SDI Presence)

Location: Grand 111

Date: Wednesday, May 18

Time: 10:15 am - 11:15 am

Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!

Track : Leading World-Class Teams, Maximizing People, Culture, and Performance

Session Type: Panel Discussion

Vault Recording: TBD

Audience Level: All

Service leaders are accountable and visible. They display passion for customers and are committed to serving them. They are trusted mentors, sources of advice, direction, and support. They are successful, happy, humble and never let their egos get in the way. They practice good listening skills and are always learning as they focus on doing the right things for the business and their team. Do you know a servant leader? Are you a servant leader?

In this session, Pete McGarahan, Doug Tedder, and a panel of industry leaders will unpack the importance of being a servant leader:

  • Why it's important to set the bar high when developing your people and building your culture
  • Why focus and determination are critical to success
  • Where to find inspiration, motivation, and mentoring when you need it