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Session 102: Star Trek and Conflict: Even Klingons Can Be Reasonable

Denis Rudd  (Director, 3Cloud)

Tom Wilk  (IT Manager, Carnegie Mellon University)

Date: Tuesday, November 9

Time: 10:15am - 11:15am

Pass Type: 2-day Training + Standard Conference, 3-day Training + Standard Conference, Premium Conference, Standard Conference - Get your pass now!

Track: Maximizing Performance

Session Type: Session

Vault Recording: TBD

No one runs into conflict intentionally. Usually it hits a manager or another employee like a photon torpedo, and far too often people are ill-prepared to handle these challenging scenarios. Do you manage the situation or the person? What are the best practices for mitigating the problem and deescalating the incident? Denis Rudd and Tom Wilk will open your view screens to the multitude of techniques that can be used to address conflict in business environments. Through the lens (flare) of Star Trek, they will eradicate your preconceived notions about conflict. Set your phasers to stun and get ready for warp!

In this session, you'll learn about:

  • The basics of conflict management theory
  • Best practices for handling challenging situations
  • Techniques and exercises for managing conflict