Joseph Munoz (ASRS, Seaver College Business and Communication Division, Pepperdine University)
Date: Tuesday, April 30
Time: 10:15 am - 11:15 am
2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Standard Conference Pass, VIP Access Conference Pass -
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Achieving Service Excellence, Optimizing the Support Organization
Vault Recording: TBD
Audience Level: Fundamental/Intermediate
When budget cuts abruptly eliminated IT staff and support for undergraduate, just before the fall semester, Pepperdine University's IT team had to fend for itself, sourcing and providing essential IT resources to continue meeting faculty and staff expectations, delivering seamless classroom and A/V support, and forging alliances with existing IT entities on campus. Sounds a lot like the contestants on "Survivor," right? This scramble prompted the creation of the Academic Support and Resources Specialists team; through our journey, we've honed our strategies for sustaining operations and developed measures for safeguarding service continuity. In this session, Joseph Munoz will share crucial lessons learned, emphasizing the importance of agile problem-solving, meeting stakeholder expectations, and fortifying collaborations to thrive even amidst challenging circumstances.
Salvage what works
Recruit for Strength
Refine the Support Model
Regularly review and improve