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Session 103: Customer Experience, Employee Experience, and Digital Transformation: Tools for Success

Roy Atkinson  (CEO, Clifton Butterield, LLC)

Date: Tuesday, November 9

Time: 10:15am - 11:15am

Pass Type: 2-day Training + Standard Conference, 3-day Training + Standard Conference, Premium Conference, Standard Conference - Get your pass now!

Track: Revolutionizing the Customer Experience, Building and Leading a World-Class Culture

Session Type: Session

Vault Recording: TBD

Audience Level: Intermediate/Advanced

Digital transformation means far more than buying new software or moving to the cloud. It means that there are fundamental changes to the work people do and how they do it, and that means changes to the way customers interact with your organization. This session dives into the connections that exist among digital transformation (DX), employee experience (EX), and customer experience (CX) and shows you the measurements and tools you need to succeed.

Takeaways:

  • A clear picture of what DX is really about
  • The close relationship of EX and CX
  • Metrics, measures, and tools you can put to use right away