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SupportWorld Live - Schedule Viewer

Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.

Click on session titles for full session descriptions. All times noted are in PT.

Session 103: The Challenges of Providing White-Glove Support to a Growing Company

Chris Eder  (Technology Support Manager, IGS Energy)

Location: Grand Ballroom 112

Date: Wednesday, May 18

Time: 10:15 am - 11:15 am

Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!

Track : Revolutionizing the Customer Experience, Pursuing Service Excellence

Session Type: Session

Vault Recording: TBD

Audience Level: Intermediate

Grab your lunch and join Chris Eder to learn how IGS Energy, a fast-growing energy supplier out of Dublin, OH, has continued to provide White-Glove technology support to its employees over the last decade. IGS Energy has grown from 150 employees to close to 1,300 employees since 2012 and the BTS team (Business Technology Services) has been there to ensure technology doesn’t hold them back. Join us to learn about the challenges they’ve faced, how they overcame those challenges by doing things ‘different’, how they improved employee engagement and what they expect to accomplish in the future.