Covering the full spectrum of topics impacting the service and support industry and its people, SupportWorld Live gives you a week's worth of content - surrounded by a vibrant, welcoming community - to solely focus on delivering smarter service and better business outcomes.
Chris Meadows (Sr. Director, IT Service Desk, Lowe's Companies Inc.)
Kris Little (Sr. Technology Operations Manager, Lowe's Companies, Inc.)
Location: Room 304-305
Date: Wednesday, May 3
Time: 10:15 am - 11:15 am
Pass Type: 2-day Training + Standard Conference, 2-day Training + Standard Executive Connections Conference Pass, 3-day Training + Standard Conference, 3-day Training + Standard Executive Connections Conference Pass, Premium Conference Pass, Premium Executive Connections Conference Pass, Standard Conference Pass, Standard Executive Connections Conference Pass
Track : Pursuing Service Excellence
Session Type: Case Study
Vault Recording: TBD
Audience Level: All
In this session, Chris Meadows and Kris Little will highlight their IT Service Desk’s journey to influence a cultural of problem management, contact reduction, and accountability throughout Lowe’s Technology. They’ll share the tactics, tools, and service desk-driven program approaches used on their Technology transformation journey that have positioned Lowe’s for optimal problem management. Finally, learn how the Lowe’s IT Service Desk established itself as the “Voice of the Customer,” influencing product direction, enhancement, prioritizations, and iterations through our T.A.R.T. program.