Michael Pacitti (Head of Technical Services, National Veterinary Associates (NVA))
Date: Tuesday, November 9
Time: 10:15am - 11:15am
Pass Type: 2-day Training + Standard Conference, 3-day Training + Standard Conference, Premium Conference, Standard Conference - Get your pass now!
Track: Pursuing Service Excellence
Session Type: Case Study
Vault Recording: TBD
Audience Level: Intermediate/Advanced
Come learn about the innovative way that National Veterinary Associates (NVA) is supporting their employees' technical support needs in over 1,000 locations around the world. In this session, you'll learn how NVA drew inspiration from customer-facing call centers to transition from a transactional help desk model into focused regional "care teams." Discover how you can transform your support team to meet the expectations of a customer-centric world.