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SupportWorld Live

Covering the full spectrum of topics impacting the service and support industry and its people, SupportWorld Live gives you a week's worth of content - surrounded by a vibrant, welcoming community - to solely focus on delivering smarter service and better business outcomes.

Session 106: Real, Not Retro: Leadership for a Digital Age

Patti Blackstaffe  (CEO, Digital Leader Advisor, Strategic Sense Inc. / GlobalSway)

Location: Chairmans Ballroom 370

Date: Wednesday, May 3

Time: 10:15 am - 11:15 am

Pass Type: 2-day Training + Standard Conference, 2-day Training + Standard Executive Connections Conference Pass, 3-day Training + Standard Conference, 3-day Training + Standard Executive Connections Conference Pass, Premium Conference Pass, Premium Executive Connections Conference Pass, Standard Conference Pass, Standard Executive Connections Conference Pass

Track : Leading World-Class Teams, Evolving the Customer and Employee Experience

Session Type: Session

Vault Recording: TBD

Audience Level: Intermediate/Advanced

Pressed to do more with less and expected to improve results through dramatic change, technology leaders are under the gun to perform to what feels like impossible expectations. Challenged to think differently, shift mindsets, and harness diverse skills, leaders could use a few techniques for gaining customer-focused results.

With an eye on the future, leaders in the digital age must think real, not retro, by leading within the context of today's workplace environment and worker expectations. They must harness the four essential characteristics required for leading technology teams that put the customer at the forefront of everything they do. Customer-focused is not about placing the customer first or the type of technology! In this session, Patti Blackstaffe will break down actionable techniques for becoming limitless leaders of customer-focused teams that produce customer-centric results.