Chris Chagnon (ITSM Architect, Worcester Polytechnic Institute (WPI))
Date: Tuesday, November 9
Time: 10:15am - 11:15am
Pass Type: 2-day Training + Standard Conference, 3-day Training + Standard Conference, Premium Conference, Standard Conference - Get your pass now!
Track: Modernizing Service Management, Pursuing Service Excellence
Session Type: Case Study
Vault Recording: TBD
Audience Level: All
IT service management has been going great. Now that we've learned to love (and provide support to) ourselves, we're ready to put ourselves out there and start to mingle across the enterprise. Our slate of lucky departments have seen what we have to offer and are curious about what service management can do for them. This fun and light-hearted session will provide you information on putting your IT department out there and how you too can find the right enterprise service management (ESM) match. This session will provide you with strategies and insight on Worcester Polytechnic Institute's own ESM journey, while making sure to strike a balance between facts and fun.