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SupportWorld Live - Schedule Viewer

Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.

Click on session titles for full session descriptions. All times noted are in PT.

Session 107: Transformation Beyond IT: Interdepartmental Collaboration and System Change

Patti Blackstaffe  (CEO, GlobalSway)

Location: Grand Ballroom 106/107

Date: Wednesday, May 18

Time: 10:15 am - 11:15 am

Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!

Track : Optimizing the Support Organization, Modernizing Service Management

Session Type: Session

Vault Recording: Video

Audience Level: All

Technology gets most of the attention in digital transformation, but in truth, such transformations involve the entire organizational system. Those responsible for digital transformation need specific skills to optimize the pace, progress, and adoption of change. In this session, you will learn how to engage outside the IT department for system-wide value creation, collaboration, and organizational commitment. Patti Blackstaffe will share tools and techniques for approaching decisions, risks, requirements, and capabilities by engaging other departments to support broader transformation success.

Takeaway

In this talk, you will learn ways to engage outside the IT department for system-wide value creation, collaboration, and organizational commitment. We'll cover ways to approach decisions, risks, requirements, and capabilities by engaging other departments to support broader transformation success.