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SupportWorld Live - Schedule Viewer

Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.

Click on session titles for full session descriptions. All times noted are in PT.

Session 108: Customer Success Secrets That Transform the IT Experience

Maddie Blumenthal  (VP, Customer Success, QSTAC)

Location: Grand Ballroom 109/110

Date: Wednesday, May 18

Time: 10:15 am - 11:15 am

Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!

Track : Revolutionizing the Customer Experience

Session Type: Session

Vault Recording: TBD

Audience Level: All

In today's hyper-competitive workplace, there are more eyes than ever on employee experience. Technology is central to everything from the onboarding experience to how employees perform in their roles. In this session, learn how IT plays a major role in successful employee engagement and a positive employee experience. Maddie Blumenthal will highlight the similarities between traditional customer success and the shift to experience management, and you'll learn how you can transform the way the organization sees IT and how IT can better support the organization.


Attendees will learn:

  • How to apply customer success methodology to the transformation of IT
  • Why the customer experience matters
  • How to build a customer-centric team culture
  • Why some IT teams are rebranding themselves as "Employee Success"