Covering the full spectrum of topics impacting the service and support industry and its people, SupportWorld Live gives you a week's worth of content - surrounded by a vibrant, welcoming community - to solely focus on delivering smarter service and better business outcomes.
NJ Robinson (President, Hi-Tech Leadership)
Date: Wednesday, May 3
Time: 11:30 am - 12:30 pm
Pass Type: 2-day Training + Standard Conference, 2-day Training + Standard Executive Connections Conference Pass, 3-day Training + Standard Conference, 3-day Training + Standard Executive Connections Conference Pass, Premium Conference Pass, Premium Executive Connections Conference Pass, Standard Conference Pass, Standard Executive Connections Conference Pass
Track : Evolving the Customer and Employee Experience, Leading World-Class Teams
Session Type: Session
Vault Recording: TBD
Audience Level: All
With the Great Resignation and emerging technologies continuing to impact companies in every industry, organizations need great, not just good, leaders to lead change and retain great talent. While there are already lot of resources on leadership traits, actions, and characteristics available, most are directed at the generic leader and few are directed towards "Hi-Tech" leaders. In this session, NJ Robinson will guide you on an examination of the seven key qualities tech leaders need to create and lead great IT teams. NJ will equip new, emerging, and seasoned tech leaders with techniques to employ right away that will increase team productivity and morale while decreasing turnover.