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SupportWorld Live - Schedule Viewer

Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.

Click on session titles for full session descriptions. All times noted are in PT.

Session 201: The State of the Industry in 2022

Tim McElgunn  (Principal Analyst, HDI)

Location: Grand Ballroom 112

Date: Wednesday, May 18

Time: 11:35 am - 12:35 pm

Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!

Track : Pursuing Service Excellence, Optimizing the Support Organization

Session Type: Session

Vault Recording: TBD

Audience Level: All

This session presents the findings from recent HDI research on the state of technical support in 2022. Tim McElgunn will take you on a deep dive into the essential insights and knowledge you need to make data-based decisions that will ultimately improve the services and support your organizations' provide and help you advance in your careers. Learn more about current practices, processes, solutions, and strategies that are the foundation of world-class service and support.