CC Expo is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

SupportWorld Live

Covering the full spectrum of topics impacting the service and support industry and its people, SupportWorld Live gives you a week's worth of content - surrounded by a vibrant, welcoming community - to solely focus on delivering smarter service and better business outcomes.

Session 202: No Baffling Shenanigans (No B.S.): Outdated Support Strategies and Reasons to Drop Them!

Patti Blackstaffe  (CEO, Digital Leader Advisor, GlobalSway)

Greg Sanker  (Director, IT Support, Taylor Morrison)

Roy Atkinson  (CEO, Industry Analyst, Clifton Butterfield LLC)

Rae Ann Bruno  (President, Business Solution Training and Consulting)

Angee Phong  (Head of IT Service Desk, SS&C Technologies)

Location: Room 353-354

Date: Wednesday, May 3

Time: 11:30 am - 12:30 pm

Pass Type: 2-day Training + Standard Conference, 2-day Training + Standard Executive Connections Conference Pass, 3-day Training + Standard Conference, 3-day Training + Standard Executive Connections Conference Pass, Premium Conference Pass, Premium Executive Connections Conference Pass, Standard Conference Pass, Standard Executive Connections Conference Pass

Track : Evolving the Customer and Employee Experience, Modernizing Service Management

Session Type: Panel Discussion

Vault Recording: TBD

Audience Level: All

What are Baffling Shenanigans (B.S.)? They’re highly confusing, difficult to understand, tricky, or questionable practices or conduct, and they happen in companies around the clock!

We say NO B.S. to depreciable customer support responses, technologies, metrics, terminology, conduct, or practices. We stand by our desire to remove confusing, tricky, or questionable support practices by calling out absurdities and methods that no longer bring value to customer-centric organizations. Our four panelists will offer brilliant suggestions, meaningful future-forward advice, and meaty takeaways for your organizations.

Join Patti Blackstaffe and four leading experts – Angee Phong, Rae Ann Bruno, Greg Sanker, and Roy Atkinson – for a humorous look at the B.S. lingering in the technical support and service management industry. Take a step into our NO B.S. Zone!