Covering the full spectrum of topics impacting the service and support industry and its people, SupportWorld Live gives you a week's worth of content - surrounded by a vibrant, welcoming community - to solely focus on delivering smarter service and better business outcomes.
Patti Blackstaffe (CEO, Digital Leader Advisor, GlobalSway)
Greg Sanker (Director, IT Support, Taylor Morrison)
Roy Atkinson (CEO, Industry Analyst, Clifton Butterfield LLC)
Rae Ann Bruno (President, Business Solution Training and Consulting)
Angee Phong (Head of IT Service Desk, SS&C Technologies)
Date: Wednesday, May 3
Time: 11:30 am - 12:30 pm
Pass Type: 2-day Training + Standard Conference, 2-day Training + Standard Executive Connections Conference Pass, 3-day Training + Standard Conference, 3-day Training + Standard Executive Connections Conference Pass, Premium Conference Pass, Premium Executive Connections Conference Pass, Standard Conference Pass, Standard Executive Connections Conference Pass
Track : Evolving the Customer and Employee Experience, Modernizing Service Management
Session Type: Panel Discussion
Vault Recording: TBD
Audience Level: All
What are Baffling Shenanigans (B.S.)? They’re highly confusing, difficult to understand, tricky, or questionable practices or conduct, and they happen in companies around the clock!
We say NO B.S. to depreciable customer support responses, technologies, metrics, terminology, conduct, or practices. We stand by our desire to remove confusing, tricky, or questionable support practices by calling out absurdities and methods that no longer bring value to customer-centric organizations. Our four panelists will offer brilliant suggestions, meaningful future-forward advice, and meaty takeaways for your organizations.
Join Patti Blackstaffe and four leading experts – Angee Phong, Rae Ann Bruno, Greg Sanker, and Roy Atkinson – for a humorous look at the B.S. lingering in the technical support and service management industry. Take a step into our NO B.S. Zone!