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Session 203: Expectations, Exceeded!: Delivering Impactful Customer Experiences

Evan Carlson  (CRO, EasyVista)

Date: Tuesday, November 9

Time: 11:35am - 12:35pm

Pass Type: 2-day Training + Standard Conference, 3-day Training + Standard Conference, Premium Conference, Standard Conference - Get your pass now!

Track: Revolutionizing the Customer Experience, Pursuing Service Excellence

Session Type: Session

Vault Recording: TBD

Audience Level: All

Delivering impactful customer experiences is a challenge, and customers are only becoming more demanding. In this session, you'll learn from one organization's successes with optimizing the customer experience (CX). Using hard data and tangible results, the presenters will illustrate the the positive impact CX-focused initiatives can have on IT and the business.