Covering the full spectrum of topics impacting the service and support industry and its people, SupportWorld Live gives you a week's worth of content - surrounded by a vibrant, welcoming community - to solely focus on delivering smarter service and better business outcomes.
Peter McGarahan (Senior Director, Workplace and Collaboration Services, First American Financial)
Location: Room 301-302
Date: Wednesday, May 3
Time: 11:30 am - 12:30 pm
Pass Type: 2-day Training + Standard Conference, 2-day Training + Standard Executive Connections Conference Pass, 3-day Training + Standard Conference, 3-day Training + Standard Executive Connections Conference Pass, Premium Conference Pass, Premium Executive Connections Conference Pass, Standard Conference Pass, Standard Executive Connections Conference Pass
Track : Optimizing the Support Organization, Pursuing Service Excellence
Session Type: Case Study
Vault Recording: TBD
Audience Level: Fundamental/Intermediate
Are you seeking a better understanding of what it takes to successfully transition from a traditional office-based workplace to a modern, hybrid work-from-anywhere mode? In this session, Pete McGarahan will present his experiences and insights on how First American focused on the employee experience of feeling engaged, connected, and motivated to enable employee productivity and team collaboration while enhancing the company culture of trust. Come and live a day in the Modern Workplace enabled by collaboration tools, state-of-the-art Meeting Room AV technologies, bookable workspaces, innovation labs, and, of course, The Game Room!