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SupportWorld Live - Schedule Viewer

Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.

Click on session titles for full session descriptions. All times noted are in PT.

Session 203: Robotics and AI in the ITSM World

Mauricio Corona  (Chairman, BP Gurus)

Location: Grand Ballroom 121

Date: Wednesday, May 18

Time: 11:35 am - 12:35 pm

Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!

Track : Modernizing Service Management

Session Type: Session

Vault Recording: TBD

Audience Level: All

Artificial intelligence (AI) and robotics are digital technologies that will have significant impact on the development of humanity in the near future. The ITSM world has too much to offer in order to achieve this, at this session you'll learn how companies are using traditional ITSM and ESM frameworks to adopt and adapt advanced technology.