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SupportWorld Live - Schedule Viewer

Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.

Click on session titles for full session descriptions. All times noted are in PT.

Session 204: Inspiration Through Aspiration: Engage High-Performing Teams and Rock Customer Communication

Sabrina Eigner  (Head of Games Technical Operations, Greentube)

Location: Grand Ballroom 113

Date: Wednesday, May 18

Time: 11:35 am - 12:35 pm

Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!

Track : Maximizing People, Culture, and Performance, Leading World-Class Teams

Session Type: Case Study

Vault Recording: TBD

Audience Level: All

A clear "why" is essential to engaging your team and giving it purpose, which are the keys to accomplishing audacious goals and building strong cultures. Attend this session to discover how to identify and capture your purpose, how to communicate intentionally to rally the team around that purpose, and how to elevate engagement. Learn from the lessons Sabrina Eigner learned as she succeeded (and sometimes failed) at improving engagement and communication with her team.