Covering the full spectrum of topics impacting the service and support industry and its people, SupportWorld Live gives you a week's worth of content - surrounded by a vibrant, welcoming community - to solely focus on delivering smarter service and better business outcomes.
Alex Baker (Principal Consultant, Upland Software)
Date: Wednesday, May 3
Time: 11:30 am - 12:30 pm
Pass Type: 2-day Training + Standard Conference, 2-day Training + Standard Executive Connections Conference Pass, 3-day Training + Standard Conference, 3-day Training + Standard Executive Connections Conference Pass, Premium Conference Pass, Premium Executive Connections Conference Pass, Standard Conference Pass, Standard Executive Connections Conference Pass
Track : Modernizing Service Management, Optimizing the Support Organization
Session Type: Case Study
Vault Recording: TBD
Audience Level: All
There are many workshops, blogs, webinars, and articles on what Knowledge Centered Service (KCS) is but not a lot of people talking about HOW to implement it correctly. There are many items to consider when looking to implement KCS in your organization. Join Alex Baker as he talks through his experiences in working with multiple organizations as they implemented KCS. Learn from his triumphs and his mistakes.
In this session he will be covering topics like: