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Session 206: Hyperautomation, Industry 4.0, and the Service Desk

Drew Jaehnig  (Industry Practice Leader, Bizagi Corp)

Date: Tuesday, November 9

Time: 11:35am - 12:35pm

Pass Type: 2-day Training + Standard Conference, 3-day Training + Standard Conference, Premium Conference, Standard Conference - Get your pass now!

Track: Modernizing Service Management, Optimizing the Support Organization

Session Type: Session

Vault Recording: TBD

Audience Level: Intermediate/Advanced

With the rise of hyperautomation (the fusion of robotic process automation, digital process automation, artificial intelligence, and machine learning) along with Industry 4.0 (the fusion of OT and IT environments and light manufacturing and logistics), the service desk needs to pivot to supporting a much bigger and more complicated enterprise then ever before. How is the service desk positioned to support and leverage these new technologies in supporting the business? What needs to change for the service desk to remain relevant? Get the answers to these questions and many more in this session on the future of service and support.