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SupportWorld Live

Covering the full spectrum of topics impacting the service and support industry and its people, SupportWorld Live gives you a week's worth of content - surrounded by a vibrant, welcoming community - to solely focus on delivering smarter service and better business outcomes.

Session 206: Plan for the Future and Future-Proof the Plan: Creating a Culture of Improvement

Steve Evans  (Chief Technology Officer, Energy North Group)

Date: Wednesday, May 3

Time: 11:30 am - 12:30 pm

Pass Type: 2-day Training + Standard Conference, 2-day Training + Standard Executive Connections Conference Pass, 3-day Training + Standard Conference, 3-day Training + Standard Executive Connections Conference Pass, Exhibitor Conference Pass, Premium Conference Pass, Premium Executive Connections Conference Pass, Standard Conference Pass, Standard Executive Connections Conference Pass

Track : Leading World-Class Teams, Optimizing the Support Organization

Session Type: Session

Vault Recording: TBD

Audience Level: All

As leaders, it can be a struggle to maintain daily operations and resolve problems to clear the way to make our teams, our service and our companies better. Creating a culture of improvement is the only path forward, a path on which team members are willing to extend themselves to incremental improvement that adds up over time.

It's evolution, not revolution, that creates real change. In this session, Steve Evans will explain the difference between the Operations Engine and the Innovation Engine. He'll provide field-tested tools and tricks tame target-rich environments, identify, plan, and gain support for improvement efforts, plan for the future and future-proof the plan, and maintain focus on the never-ending journey of prioritization. Once you learn how to build a culture of continuous improvement, service management will be your strategic secret weapon.