Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.
Click on session titles for full session descriptions. All times noted are in PT.
David Moskowitz (Executive Director – Content Architect, DVMS Institute)
Location: Grand Ballroom 109/110
Date: Wednesday, May 18
Time: 11:35 am - 12:35 pm
Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!
Track : Optimizing the Support Organization, Modernizing Service Management
Session Type: Session
Vault Recording: TBD
Audience Level: Advanced
Cybersecurity is an enterprise responsibility, not a technical one – it’s strategic, not tactical. Evolving digital capabilities combined with increasing complexity require the integration of cybersecurity into every aspect of the organization. Implementing a solution without appropriate protection is a wasted effort; a solution without proper protection has no or limited value. To do this requires the concurrent application of two perspectives: implementation of value and assessment of value protection. It also requires a holistic approach to service management and operation approach across these three dimensions: